A fake review on JustDial. Thousands of potential customers see it every month.
JustDial is a significant social media intermediary under IT Rules 2021. Mandatory legal response within 36 hours. We get false reviews removed with documented legal process.
Fake or competitor-planted negative reviews on JustDial
Defamatory reviews removed within platform legal framework
JustDial with 5M+ Indian users is a significant social media intermediary. Upon valid IT Act notice, mandatory 36-hour response obligation applies for specified content types.
False factual reviews damaging a business constitute defamation under IPC 499. Criminal liability for originator, platform liability upon notice.
JustDial's safe harbour is removed upon receipt of valid notice. Platform must investigate and remove or face direct liability for continued hosting of defamatory reviews.
Competitor-planted fake reviews may additionally constitute unfair trade practice under Competition Act provisions, providing a parallel legal channel against identified competitors.
Identify whether reviews show coordination patterns — simultaneous fake one-star reviews from new accounts is a common competitor attack. JustDial's own policies prohibit this, creating additional removal grounds.
Formal notice issued to JustDial under IT (Intermediary Guidelines) Rules 2021, citing specific reviews, false factual content, and the mandatory 36-hour compliance deadline.
Concurrent cease-and-desist to identifiable review originators under IPC 499/500 for false commercial speech constituting defamation. Personal criminal liability creates strong compliance incentive.
Reviews removed from JustDial. Business rating updated to reflect genuine reviews. Post-removal monitoring detects any coordinated recurrence.
How can JustDial be legally forced to remove fake reviews?+
JustDial is a significant social media intermediary under IT Rules 2021, with 5M+ Indian users. This status imposes mandatory obligations: upon receiving a valid legal notice, JustDial must investigate and respond within 36 hours for specified content. Failure removes their IT Act safe harbour, creating direct liability. RepuLex issues formal IT Act notices — not user flags — ensuring the statutory clock starts immediately.
How do you prove a JustDial review is fake?+
We analyse multiple indicators: newly created accounts with no prior history posting negative reviews simultaneously, reviews using language matching competitor terminology, IP ranges associated with known competitors, and content containing inaccurate business details a genuine customer would not use. This documented analysis strengthens the legal notice and supports formal disclosure requests.
Can a competitor who posted fake reviews face criminal consequences?+
Yes. Competitor-planted fake reviews constitute criminal defamation (IPC 499/500) and may additionally constitute unfair trade practice under the Competition Act. Criminal notices create personal liability. Where competitor identity is established through disclosure requests, we pursue both defamation proceedings and competition law complaints simultaneously.
What if JustDial refuses to remove even after a legal notice?+
If JustDial does not comply within the mandated response period, we immediately file for a High Court injunction against JustDial's Indian operations. Non-compliance with a court order creates contempt proceedings. In practice, formal IT Act legal notices from RepuLex achieve compliance in the vast majority of cases without requiring court proceedings.
Can multiple fake reviews be addressed in one case?+
Multiple fake reviews targeting the same business are grouped into one case. Our Business Clear plan (10 links) is appropriate for businesses facing coordinated fake review attacks across JustDial, Google, and other platforms simultaneously — 10 removals across multiple platforms within a 21-day SLA.
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