It ranks for your business name. Every Google search, there it is.
Consumer complaint portals have legal obligations under Indian law. False complaints are actionable defamation. We remove them through law, not luck.
False consumer complaints ranking for your brand name on Google
Complaint removed from portal and de-indexed
False consumer complaints published online damaging a business constitute criminal defamation. Originator faces imprisonment up to two years under IPC 500.
Consumer complaint portals are intermediaries under IT Act. Valid legal notices remove safe harbour and mandate removal or expose the platform to direct liability.
Significant platforms must designate grievance officers and process complaints within mandated timeframes. RepuLex uses this formal statutory channel alongside direct legal notices.
Filing false complaints with malicious intent is itself actionable — consumer protection forums prohibit fabricated complaints, providing additional grounds alongside defamation law.
Evaluate for false factual claims, malicious intent indicators, and platform policy violations. Distinguish genuine disputes from fabricated or defamatory complaints. Honest assessment before engagement.
IT Act and defamation notice to the portal with specific content identified, legal grounds clearly stated, and mandatory compliance deadline.
Concurrent cease-and-desist to the complaint author under IPC 499/500 where identity is available, with demand for immediate retraction and apology.
Complaint removed from portal. Google de-index filed to eliminate search visibility. Full documentation with all notices, responses, and confirmation delivered.
Are all consumer complaints legally removable?+
Not all consumer complaints are removable — genuine complaints expressing a customer's actual experience are generally protected speech. Removable: complaints with provably false statements of fact, complaints from individuals who never transacted with the business, fabricated experiences, and complaints filed with malicious intent by competitors or personal enemies. We assess each case honestly.
Can you remove complaints from MouthShut?+
Yes. MouthShut is subject to IT Act takedown notices and defamation law. We issue formal notices to MouthShut's legal team identifying specific false content, legal grounds, and compliance deadline. Simultaneously, where the complaint author is identifiable, we issue IPC 499/500 notices. Most false complaints are removed within 14–30 days.
What if a complaint is based on a real transaction but contains false allegations?+
Even complaints about real transactions are defamatory if they contain false statements of fact — for example, alleging fraud when the actual dispute was a service quality issue, or fabricating details of the interaction. We identify the specific defamatory elements and issue targeted notices for those false claims.
Can you get a retraction and apology from the complaint author?+
Yes. Our legal notices to originators demand: removal of the complaint, a written retraction, and a public apology where the complaint was publicly posted. Criminal defamation proceedings under IPC 500 — up to two years imprisonment — create strong incentive for originators to comply with retraction demands.
Can competitors post fake complaints on consumer portals?+
This is one of the most common forms of commercial sabotage we handle. Competitor-planted fake complaints combine defamation (false statements damaging reputation), unfair competition (sabotaging a competitor), and abuse of consumer protection forums. We pursue all three angles simultaneously and have specific experience identifying and legally actioning coordinated competitor attack campaigns.
Ready to remove this permanently?
Free assessment · NDA before we discuss · Fixed fee · Written confirmation on removal